Bonus Game's Terms and Conditions — Important information for members

1General Terms & Conditions

Bonus Game (bunusgame.one) is an international online gaming platform serving players in Bangladesh. These Terms and Conditions ("Terms") form a legally binding agreement between Bonus Game and all its users. By accessing the platform, creating an account, or using any of our services, you are deemed to have fully accepted these Terms.

These Terms are available in both Bengali and English at all times. In the event of any conflict, the English version shall prevail. Bonus Game reserves the right to amend these Terms at any time without prior notice. Continued use of the platform following any changes constitutes acceptance of the revised Terms.

Bonus Game operates under an international gaming license. Our platform is committed to ensuring fully secure, transparent, and fair gaming. All games are audited by independent third parties and certified by a Random Number Generator (RNG).

2Account Registration & Eligibility

To register an account on Bonus Game, the following conditions must be met:

• You must be at least 18 years must be.
• You must not be a resident of any country or territory where online gaming is strictly prohibited.
• All information provided at registration must be truthful, accurate, and complete.
• A personal email address and mobile number are required.
• Each individual may only One Account manage.

After account creation, Bonus Game may verify your identity. This process may require a National ID, passport, or other government-issued documents. Withdrawals may be restricted until verification is complete.

You are solely responsible for the security of your account. Never share your password with anyone. If you suspect unauthorized access to your account, contact our support team immediately.

3Bonus & Promotion Terms

Bonus Game offers a variety of bonuses and promotions — welcome bonuses, deposit bonuses, free spins, cashback, and VIP rewards. Specific terms apply to each offer.

• Wagering Requirements: Before withdrawing bonus funds, you must meet the required wagering amount (typically 20x–40x).
• Validity: Every bonus has an expiry date. Any unused bonus will be forfeited once it expires.
• Maximum Bet: A maximum bet limit applies when playing with bonus funds.
• Game Restrictions: Some bonuses are only valid on specific games.
• Single Use: Each bonus can only be claimed once per member.

If bonus abuse is suspected — such as claiming bonuses across multiple accounts or placing manipulative bets — Bonus Game reserves the right to cancel the bonus. In any bonus-related dispute, Bonus Game's decision is final.

4Deposit & Withdrawal Policy

Bonus Game supports popular payment methods in Bangladesh — Mobile Banking, Nagad, Rocket, and more. The following rules apply to deposits and withdrawals:

• Minimum Deposit: A separate minimum amount applies for each payment method.
• Withdrawal Verification: KYC must be completed before any withdrawal.
• Processing Time: Usually 5–15 minutes. If verification is required, it may take 24–48 hours.
• Same Method: Withdrawals must be made using the same method as the original deposit, where applicable.
• No Extra Charges: Bonus Game charges no fees on deposits or withdrawals.

Funds deposited into your account should be used for gaming purposes only. Bonus Game complies with Anti-Money Laundering (AML) policies and reserves the right to report suspicious transactions to the relevant authorities.

5Gaming Rules & Fair Play

All games on the Bonus Game platform are completely fair and random. Learn about our gaming rules:

• All Games RNG Certified — Every outcome is entirely random and not predetermined.
• If a technical error affects the outcome of a game, that round will be declared void and all bets will be refunded.
• Bonus Game is not responsible for interruptions caused by loss of internet connection; however, outcomes will be determined based on system records.
• In Live Casino games, the dealer's decision is final.
• Official event results apply for Sports Betting.

Any complaint regarding a game outcome must be submitted to the support team within 72 hours. Complaints received after this period will not be accepted.

6Prohibited Activities

The following activities are strictly prohibited on the Bonus Game platform:

• Creating multiple accounts or using another person's account.
• Manipulating the bonus system or engaging in bonus hunting.
• Using automated bots or software to play games.
• Exploiting hacking or system vulnerabilities.
• Using the platform for money laundering or illegal fund transfers.
• Engaging in fraudulent behavior toward other members.
• Using a false identity or forged documents.

7Privacy & Data Protection

Bonus Game takes the protection of your personal information seriously. Our Privacy Policy an integral part of these Terms.

• Your data is protected with 256-bit SSL encryption.
• We never sell your personal information to third parties.
• Your information may be used for service improvement and verification purposes.
• You may request deletion of your data at any time.

Bonus Game uses cookies to enhance your experience on the platform. By continuing to use the platform, you consent to our cookie policy.

8Account Closure & Suspension

Bonus Game may suspend or permanently close an account under the following circumstances:

• Violation of the terms and conditions.
• Evidence of fraudulent activity.
• Providing false information.
• At the direction of a regulatory authority.
• Extended inactivity (more than 12 months).

Members may close their account at any time by contacting the support team. Any valid balance will be eligible for withdrawal, unless it has been forfeited due to prohibited activity.

9Responsible Gaming

Bonus Game is committed to responsible gaming. We want gaming to remain a source of entertainment — not a cause of addiction.

• Deposit Limits: You can set daily, weekly, or monthly deposit limits.
• Session Time Limit: You can set a time limit on continuous gaming sessions.
• Cooling-Off: You can temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: You can use the self-exclusion option for a long-term break.

To learn more about Responsible Gaming, visit our Responsible Gaming Visit the page.

10Legal Jurisdiction & Governing Law

Bonus Game operates under an international gaming license. Any disputes arising from these Terms will be resolved in accordance with the laws and jurisdiction designated by the licensing authority.

It is entirely your responsibility to ensure that participating on Bonus Game is legal in your country. Bonus Game accepts no liability for any legal consequences arising from use of the platform in jurisdictions where online gaming is prohibited.

11Contact & Dispute Resolution

If you have any complaints or questions, please contact our support team:

• Live Chat: Active 24/7, with an average response time of under 3 minutes.
• Email: [email protected] — responses are typically provided within 24 hours.
• FAQ: For general enquiries, visit our FAQ Page page.

An initial response will be provided within 5 business days of submitting a complaint. Complex cases may take up to 28 business days. Bonus Game is committed to resolving all complaints in a fair and transparent manner.

If a resolution cannot be reached through our internal process, you may escalate the matter to the licensing authority. Our support team can provide further details.