Your Wellbeing Is Our Priority

At Bonus Game Responsible Gaming — Stay safe, have fun

Gaming should be a source of enjoyment, not stress. Bonus Game is always here to help you maintain that balance — with the right tools, the right information, and genuine support.

24/7 Support active
18+ Adults only
100% Free support
5 Protection tool
A word of caution Gaming can be addictive. Chasing losses in the hope of winning back money is dangerous. Play within your entertainment limits and remember — winning is never guaranteed.
Need help? Contact our support team. We are here for you, and all conversations are kept completely confidential.
Core concept

What Does Responsible Gaming Actually Mean?

Responsible gaming means keeping gaming a healthy part of your entertainment — where you decide how much time and money to spend. At Bonus Game, we believe real enjoyment comes from playing on your own terms.

Many people think responsible play simply means playing less. It doesn't. It means — Play mindfullyKnowing your budget, setting time limits, and taking a break when gaming starts to feel like a burden.

Bonus Game is with you every step of the way. Our platform offers the tools and resources you need to make informed decisions — because our goal goes beyond great gaming experiences. Your long-term wellbeing is our responsibility too.

Following the guidelines of international gaming regulators, Bonus Game is committed to creating a safe environment for every player.

As entertainment

Think of gaming as entertainment, not a source of income.

Budget Control

Decide in advance how much you are willing to spend.

Time Limit

Set a daily or weekly time limit.

Take a break

Taking regular breaks is essential to keeping a clear head.

Protection tools

Bonus Game Responsible Gaming Tools

These tools put you in control of your own gaming habits — completely free of charge.

Deposit Limit

Set your own maximum deposit limit — daily, weekly, or monthly. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.

Session Time Limit

Set a limit on how long each session lasts. Once the time is up, you will receive a warning and the session will end automatically.

Loss Limit

Gaming stops automatically once you have lost a set amount. This prevents overspending driven by the urge to chase losses.

Cooling-Off Period

Temporarily suspend your account for anywhere between 24 hours and 6 weeks. You will not be able to log in during this period, which prevents unintended play.

Self-Exclusion

For a complete long-term break from gaming. You can close your account for as little as 6 months or permanently. This is the most effective step for serious problems.

Reality Check

A pop-up message appears at set intervals summarizing how long you have been playing and how much you have won or lost. It keeps you aware and in control.

Warning signs

Signs of problematic gaming

Gaming problems develop gradually. Many people do not realize when entertainment has crossed the line into addiction. If you notice any of the following signs in yourself or someone close to you, seek help right away.

Remember — asking for help is not a sign of weakness. It takes real courage.

Need Urgent Help? Reach us via our support chat — available 24 hours a day.

Overspending: You plan to play less each time, but end up spending more — and it keeps happening.

Chasing losses: Placing bigger bets after a loss in the hope of winning it back — this is the most dangerous sign of all.

Social withdrawal: Spending less time with family and friends in favor of gaming, or lying about your gaming habits.

Emotional dependency: Turning to gaming to escape sadness, depression, or anxiety is a serious sign of addiction.

Financial issues: Going into debt because of gaming, struggling to pay bills, or cutting back on essential expenses.

Losing track of time: Hours pass without you noticing while you are playing, but it feels like only a short time has gone by.

Step-by-Step Guide

How to use the protection tools

1
Log in to your account

Log in to your Bonus Game account and click the profile icon in the top right corner.

2
Open Responsible Gaming Settings

Go to the "Responsible Gaming" section from the profile menu.

3
Choose the tools you need

Choose whichever tool suits your needs — deposit limit, session limit, loss limit, or cooling-off period.

4
Set your limits

Enter the amount or time and click the Confirm button. Changes take effect immediately.

5
Contact support

If you have a concern or need to self-exclude, let us know directly via live chat — we will help you right away.

Healthy gaming tips

Tips for Being a Responsible Player

1
Set your budget in advance

Decide before you start how much BDT you are willing to spend. If you reach that amount, stop — do not try to win it back.

2
Do not play under the influence of alcohol or when stressed

It's hard to make good decisions when your mind isn't clear. Choices made in the heat of the moment often lead to harm.

3
Take Regular Breaks

Take at least a 10-minute break every hour. Stand up, drink some water, take a short walk — it helps clear your head.

4
Treat Winnings as a Bonus

Do not count on gaming for a regular income. Any winnings are a bonus, not a given — keeping that mindset will save you a lot of frustration.

More details

Why Bonus Game Prioritizes Responsible Gaming

Bonus Game is more than a gaming platform — it is a community where every member's wellbeing matters to us. Online gaming is growing fast in Bangladesh, and with that growth comes a greater responsibility to promote safe and mindful play.

Why is responsible gaming so important?

Gaming addiction is a real issue. The World Health Organization recognizes gaming disorder as a legitimate mental health condition. With the right information and tools, however, it is entirely preventable. At Bonus Game, responsible gaming is not a regulatory obligation — it is an ethical one.

Many players on our platform have been gaming responsibly for years. What we have learned from them is that setting limits actually makes gaming more enjoyable. When you know you will not go beyond your budget, the stress fades and the fun grows.

Our Commitment to Protecting Minors

Bonus Game strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and additional identity documents may be requested in cases where there is doubt. If a parent or guardian suspects their child has opened an account, please contact our support team immediately — we will act promptly.

If gaming devices are used in a family setting, we recommend using parental control software. Also, never share your Bonus Game account password with anyone.

Self-Exclusion: The strongest protection available

If gaming feels like it's getting out of control, Self-Exclusion is the most effective step you can take. bonus game offers the option to close your account for 6 months, 1 year, or permanently. During this period:

  • You will not be able to log in to your account.
  • No promotional emails or notifications will be sent.
  • Any attempt to open a new account will be detected and blocked.
  • Any deposited funds will be safely returned to you.

To activate Self-Exclusion, let us know via live chat or email us at [email protected].

Where to Find Professional Help

Professional support is highly effective in addressing gaming problems. While Bonus Game does not provide counseling directly, we always encourage players to seek professional help. Reach out to trusted gaming addiction support organizations and consult a mental health professional if needed.

Keep in mind: Asking for help is not weakness. The moment you feel gaming is becoming a problem, act on it. bonus game is here for you.

Responsible Gaming and Our Licensing Obligations

As a licensed platform, Bonus Game is required to comply with responsible gaming guidelines set by international gaming regulators. These include age verification, self-exclusion mechanisms, player protection tools, and procedures for identifying problematic gaming behavior.

Our customer support team is specially trained in responsible gaming. If a player shows signs of problematic behavior, our team proactively reaches out to offer assistance.

FAQ

Responsible Gaming FAQs

Lowering a limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period — this is intentional, to prevent impulsive decisions.

Yes. When Self-Exclusion is activated, any balance remaining in your account will be returned to your registered payment method. This process is completely safe and your funds are fully protected.

A cooling-off period is a temporary break — from 24 hours up to 6 weeks. Your account reactivates automatically once the period ends. Self-exclusion is longer-term — from 6 months up to permanent — and requires support assistance to reactivate once the period is over.

Try talking to them calmly and listen without judgment. Contact our support team — we can restrict an account at the request of a third party. We also recommend seeking help from a professional counselor.

In the Responsible Gaming section of your account settings, you can set your own Reality Check interval — 30 minutes, 1 hour, or 2 hours. Keeping this feature on rather than disabling it entirely is recommended, as it helps you stay aware of your play.
Start Gaming Safely

Play Responsibly — Join Bonus Game Today

Use our protection tools, set your own limits, and enjoy gaming with peace of mind. Your safety is our top priority.

18+ only. Play responsibly.

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